Refer to the exhibit. An administrator is troubleshooting a situation where a call placed from a phone registered to Cisco Unified Communications Manager does not complete. The administrator wants to

Question

Options

• ARestart the subscriber
• BActivate the Cisco Extended Functions service
• CActivate the Cisco CallManager service
• DActivate the Cisco Dialed Number Analyzer service
• EActivate the Cisco Dialed Number Analyzer Server service.

• A
  12% (4)
• B
  3% (1)
• C
  9% (3)
• D
  76% (25)

Explanation

The Dialed Number Analyzer tool only appears in the Cisco Unified Serviceability Tools menu when its required services are active. Two separate services must be activated: (D) 'Cisco Dialed Number Analyzer' and (E) 'Cisco Dialed Number Analyzer Server'. These are activated via Cisco Unified Serviceability > Tools > Service Activation. The DNA service handles the analysis logic, while the DNA Server service provides the backend infrastructure. Until both are active, the Tools menu will not show the DNA option. Restarting the subscriber (A) is unnecessary and disruptive. Activating Cisco Extended Functions (B) relates to features like Call Queuing and QRT, not DNA. Activating the Cisco CallManager service (C) is required for call processing but will not make the DNA tool appear.

No community discussion yet for this question.