300-810 · Question #246
A company deployed the Cisco Webex App with single sign-on enabled using the internal IdP, but users receive the error "Single Sign On Failed. Invalid Status code in Resume" when trying to log in thro
The correct answer is C. Configure SSO in Control Hub with Okta.. The error 'Invalid Status code in Resume' in Webex SSO indicates a SAML response incompatibility - specifically, the IdP is returning a SAML status code that Webex Control Hub cannot process correctly. This error is commonly caused when using an internal or non-standard IdP that
Question
A company deployed the Cisco Webex App with single sign-on enabled using the internal IdP, but users receive the error "Single Sign On Failed. Invalid Status code in Resume" when trying to log in through the security assertion markup language SSO. Which action must an administrator take to resolve the issue?
Options
- AConfigure SSO in Control Hub with Cisco DUO.
- BConfigure SSO in Control Hub with Microsoft Azure.
- CConfigure SSO in Control Hub with Okta.
- DConfigure SSO in Control Hub ADFS.
How the community answered
(35 responses)- A3% (1)
- B11% (4)
- C83% (29)
- D3% (1)
Explanation
The error 'Invalid Status code in Resume' in Webex SSO indicates a SAML response incompatibility - specifically, the IdP is returning a SAML status code that Webex Control Hub cannot process correctly. This error is commonly caused when using an internal or non-standard IdP that does not produce fully compliant SAML 2.0 responses compatible with Cisco Webex's SP requirements. Configuring SSO in Control Hub with Okta, which is a certified and fully tested SAML 2.0 IdP partner for Webex, resolves the incompatibility by ensuring standards-compliant assertions. Options A (Duo) and B (Azure) may work in some cases but are not the specific documented fix for this error. Option D (ADFS) is also supported but not the answer for this specific error scenario.
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