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300-730 · Question #73

An engineer has integrated a new DMVPN to link remote offices across the internet using Cisco IOS routers. When connecting to remote sites, pings and voice data appear to flow properly, and all…

The correct answer is A. Adjust the MTU size within the routers. DMVPN tunnel encapsulation adds GRE and IPsec overhead that reduces the effective MTU, causing large RDP packets to fail while small pings and compressed voice packets still pass.

Troubleshooting VPNs

Question

An engineer has integrated a new DMVPN to link remote offices across the internet using Cisco IOS routers. When connecting to remote sites, pings and voice data appear to flow properly, and all tunnel stats show that they are up. However, when trying to connect to a remote server using RDP, the connection fails. Which action resolves this issue?

Options

  • AAdjust the MTU size within the routers.
  • BAdd RDP port to the extended ACL.
  • CReplace certificate on the RDP server.
  • DChange DMVPN timeout values.

How the community answered

(45 responses)
  • A
    76% (34)
  • B
    13% (6)
  • C
    7% (3)
  • D
    4% (2)

Why each option

DMVPN tunnel encapsulation adds GRE and IPsec overhead that reduces the effective MTU, causing large RDP packets to fail while small pings and compressed voice packets still pass.

AAdjust the MTU size within the routers.Correct

DMVPN adds GRE and IPsec encapsulation headers to each packet, reducing the effective payload MTU below the standard 1500-byte Ethernet MTU. RDP sessions transmit large data packets that exceed this reduced MTU and are dropped when path MTU discovery fails, while small ICMP pings and low-bitrate voice packets remain within the limit. Adjusting the MTU on tunnel interfaces and clamping the TCP MSS resolves the fragmentation issue.

BAdd RDP port to the extended ACL.

If an extended ACL were blocking TCP port 3389, RDP connections would be consistently refused at the packet level - not allowed for pings - indicating ACL filtering is not the cause.

CReplace certificate on the RDP server.

An RDP server certificate problem would cause a TLS or authentication negotiation error within the established TCP session, not a layer-3 connectivity failure affecting all traffic of a certain size.

DChange DMVPN timeout values.

DMVPN timeout values control how long idle spoke-to-spoke tunnels are maintained before teardown, and have no effect on whether packets of a given size can be successfully forwarded through the tunnel.

Concept tested: DMVPN MTU overhead and fragmentation troubleshooting

Source: https://www.cisco.com/c/en/us/support/docs/ip/generic-routing-encapsulation-gre/25885-pmtud-ipfrag.html

Topics

#DMVPN#MTU#RDP failure#tunnel troubleshooting

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