300-365 · Question #63
Clients are failing EAP authentication. A debug shows that an EAPOL start is sent and the clients are then de-authenticated. Which two issues can cause this problem? (Choose two.)
The correct answer is C. The shared secret of the WLC and RADIUS server do not match. D. The WLC has not been added to the RADIUS server as a client. When EAPOL-Start is sent but clients are immediately de-authenticated, the failure occurs during RADIUS communication - typically because the WLC is not a recognized NAS client or the shared secret is mismatched.
Question
Clients are failing EAP authentication. A debug shows that an EAPOL start is sent and the clients are then de-authenticated. Which two issues can cause this problem? (Choose two.)
Options
- AThe WLC certificate has changed.
- BThe WLAN is not configured for the correct EAP supplicant type.
- CThe shared secret of the WLC and RADIUS server do not match.
- DThe WLC has not been added to the RADIUS server as a client.
- EThe clients are configured for machine authentication, but the RADIUS server is configured for
How the community answered
(38 responses)- A11% (4)
- B3% (1)
- C82% (31)
- E5% (2)
Why each option
When EAPOL-Start is sent but clients are immediately de-authenticated, the failure occurs during RADIUS communication - typically because the WLC is not a recognized NAS client or the shared secret is mismatched.
A changed WLC certificate would cause a failure during the TLS handshake phase of EAP-TLS or PEAP, not immediately after EAPOL-Start before RADIUS communication is even established.
An incorrect EAP supplicant type mismatch would cause a protocol negotiation failure deeper in the EAP exchange, not an immediate de-authentication right after EAPOL-Start.
If the shared secret configured on the WLC and the RADIUS server do not match, the RADIUS server will silently drop or reject Access-Request messages from the WLC, causing the authentication exchange to fail after EAPOL-Start and resulting in client de-authentication.
If the WLC has not been added as a RADIUS client (NAS) on the RADIUS server, the server will reject all authentication requests from that WLC's IP address, preventing EAP from completing and forcing the WLC to de-authenticate the client.
A machine vs. user authentication mismatch would cause an Access-Reject from RADIUS but implies RADIUS communication is working - the described symptom points to RADIUS being unreachable or rejecting the NAS entirely.
Concept tested: EAP 802.1x RADIUS authentication failure troubleshooting
Source: https://www.cisco.com/c/en/us/support/docs/wireless/4400-series-wireless-lan-controllers/99948-eap-auth-fail-debug.html
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