The Jabber client uses Expressway for Mobile and Remote Access to remotely connect with Cisco Unified Communications Manager. Which two services are supported for this setup? (Choose two.)

CTI-based deskphone control requires a direct JTAPI/CTI connection to Cisco Unified Communications Manager on the internal network, which cannot be established through the Expressway MRA proxy.

Silent monitoring and call recording depend on internal network services such as the Built-in Bridge and SPAN functionality that are not proxied or supported over the Expressway MRA path.

UDS (User Data Services) is the directory lookup mechanism Jabber uses over MRA because UDS queries are proxied through Expressway-C over HTTPS, allowing remote clients to search the corporate directory without direct LDAP access to internal servers.

Direct LDAP directory search requires TCP connectivity to an internal LDAP server on ports 389 or 636, which Expressway MRA does not proxy; UDS is the only supported directory mechanism for remote MRA clients.

Visual voicemail is supported through Expressway MRA because it uses the Cisco Unity Connection REST/HTTPS interface, which is routable through the Expressway proxy, enabling remote Jabber clients to access and manage voicemail.