Users that are subscribed to the default corporate directory are complaining that when they press the Directories button, they receive an error message regarding the URL. Which two parameters need…

Question

Options

• Averify that the corporate directory service has the "Enable" check box checked in the IP Phone
• BChange the URL under URL Directories field under Enterprise Parameters to match the DNS
• CReset the Service Parameter Phone URL Parameters
• DReset the Enterprise Phone URL Parameters
• EVerity that the corporate directory has the Enabled check box checked in the Enterprise

• A
  79% (19)
• C
  4% (1)
• D
  4% (1)
• E
  13% (3)

Explanation

When IP phones display a URL error when accessing the corporate directory, two checks are required. Option A: Verify that the Corporate Directory IP Phone Service has its 'Enable' checkbox checked - if the service is disabled, phones cannot reach it. Option B: The URL Directories field under Enterprise Parameters must point to the correct, resolvable DNS-based URL of the directory service; a misconfigured or outdated URL is the most common cause of this error. Options C and D describe resetting phone URL parameters, which is a secondary action and not the root fix. Option E is a duplicate concept of A but refers to Enterprise Parameters rather than the IP Phone Services configuration.

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