2V0-620 · Question #39
Which scenario shows a reason for VMware Tools failing to install?
The correct answer is B. Guest OS Antivirus is blocking the VMware Tools installation. Antivirus software running inside the guest OS can intercept and block the driver and service installations that VMware Tools requires, causing the installation to fail.
Question
Which scenario shows a reason for VMware Tools failing to install?
Options
- AVirtual machine has a CD-ROM configured.
- BGuest OS Antivirus is blocking the VMware Tools installation.
- CGuest OS has 64-bit ldd (list dynamic dependencies) utility installed.
- DVirtual machine is powered on.
How the community answered
(22 responses)- A5% (1)
- B95% (21)
Why each option
Antivirus software running inside the guest OS can intercept and block the driver and service installations that VMware Tools requires, causing the installation to fail.
A configured CD-ROM device is the standard delivery mechanism for the VMware Tools ISO image and its presence supports the installation process rather than preventing it.
Guest OS antivirus programs actively monitor file system writes, registry modifications, and driver loading events, and they can quarantine or block the SVGA drivers, mouse drivers, and Windows services that VMware Tools installs during setup. Temporarily disabling antivirus before running the VMware Tools installer is a well-documented remediation step for this failure scenario.
The 64-bit ldd utility is a standard Linux shared library inspection tool and has no interaction with the VMware Tools installation process.
The virtual machine must be powered on for VMware Tools to install, as the installer executes within the running guest OS - a powered-on state is a required prerequisite, not a failure cause.
Concept tested: VMware Tools installation failure caused by guest antivirus
Source: https://kb.vmware.com/s/article/1023360
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