220-802 · Question #997
Anne is trying to pair her smartphone with her laptop to re-sync her contacts. Her smart phone is not discovering the laptop during Bluetooth discovery. Anne reinstalls the Bluetooth drivers but…
The correct answer is D. Bluetooth is disabled in the BIOS. The key clue is the error message: 'no Bluetooth hardware is found.' Reinstalling drivers succeeded but found no hardware to attach to, which rules out a driver corruption issue and points to the hardware itself being absent or disabled. On laptops, Bluetooth is typically an…
Question
Anne is trying to pair her smartphone with her laptop to re-sync her contacts. Her smart phone is not discovering the laptop during Bluetooth discovery. Anne reinstalls the Bluetooth drivers but receives an error that no Bluetooth hardware is found. Which of the following is the cause of the problem?
Options
- AThe Wi-Fi antenna around the display is unplugged
- BIncorrect PIN is being used to pair the device
- CThe smart phone is too far away
- DBluetooth is disabled in the BIOS
How the community answered
(23 responses)- A9% (2)
- B4% (1)
- C17% (4)
- D70% (16)
Explanation
The key clue is the error message: 'no Bluetooth hardware is found.' Reinstalling drivers succeeded but found no hardware to attach to, which rules out a driver corruption issue and points to the hardware itself being absent or disabled. On laptops, Bluetooth is typically an integrated chip that can be disabled via a BIOS/UEFI setting. When disabled at this level, the operating system cannot detect it - no amount of driver reinstallation will help. Option A (Wi-Fi antenna) is a separate antenna and does not affect Bluetooth radio detection. Option B (incorrect PIN) would occur after discovery, not prevent hardware detection. Option C (distance) would cause a pairing failure, not a 'no hardware found' error.
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