220-802 · Question #973
A user reports their laptop battery will not charge. Which of the following would be checked FIRST in order to narrow down the issue?
The correct answer is B. Remove the battery and power the laptop using the AC adaptor. The first step in troubleshooting is to isolate the faulty component. By removing the battery and powering the laptop solely via the AC adapter, the technician can determine whether the laptop itself and the AC adapter function correctly. If the laptop powers on without the…
Question
A user reports their laptop battery will not charge. Which of the following would be checked FIRST in order to narrow down the issue?
Options
- ACheck the AC voltage at the outlet using a multimeter.
- BRemove the battery and power the laptop using the AC adaptor.
- CRemove the battery and place it in another laptop to see if it works.
- DUse a multimeter to check the output voltage from the AC adaptor.
How the community answered
(21 responses)- A10% (2)
- B86% (18)
- D5% (1)
Explanation
The first step in troubleshooting is to isolate the faulty component. By removing the battery and powering the laptop solely via the AC adapter, the technician can determine whether the laptop itself and the AC adapter function correctly. If the laptop powers on without the battery, the problem is likely the battery or the charging circuit rather than the adapter or the outlet. This is faster and more targeted than testing the outlet voltage or swapping the battery into another laptop, which are follow-up steps depending on the outcome of this initial check.
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