220-802 · Question #711
Which of the following should be checked FIRST when troubleshooting a computer that intermittently shuts down after heavy usage?
The correct answer is D. Central processing unit fan. Intermittent shutdown during heavy usage is a classic symptom of thermal protection triggering due to CPU overheating, most often caused by a failing or obstructed CPU fan.
Question
Which of the following should be checked FIRST when troubleshooting a computer that intermittently shuts down after heavy usage?
Options
- AProper paper levels in the printer
- BInadequate available RAM
- COptical drive device drivers
- DCentral processing unit fan
How the community answered
(39 responses)- A3% (1)
- B8% (3)
- C3% (1)
- D87% (34)
Why each option
Intermittent shutdown during heavy usage is a classic symptom of thermal protection triggering due to CPU overheating, most often caused by a failing or obstructed CPU fan.
Printer paper levels are completely unrelated to a computer shutting down and would never cause an unexpected system shutdown.
Insufficient RAM causes performance degradation, application crashes, or excessive paging but does not directly cause the system to power off intermittently.
Optical drive device drivers affect disc read and write operations and would not cause the entire computer to shut down unexpectedly.
Modern CPUs have built-in thermal protection that forces an immediate shutdown when temperature thresholds are exceeded to prevent hardware damage. A failing CPU fan cannot dissipate heat during sustained heavy workloads, causing the CPU to overheat and trigger this protective shutdown, making it the first component to check.
Concept tested: Thermal shutdown diagnosis and CPU cooling
Source: https://learn.microsoft.com/en-us/windows-hardware/design/component-guidelines/thermal-management-in-windows
Topics
Community Discussion
No community discussion yet for this question.