A user states that they are connected to a hotel's wireless access point but cannot reach their email account. Which of the following should the user MOST likely perform?

Hotel and public Wi-Fi networks commonly use captive portal technology, which intercepts all HTTP traffic and redirects the browser to a terms-of-use or login page. Until the user agrees to these terms, DNS and gateway routing only permit access to the portal itself - all other destinations, including email servers, are blocked at the network level.

The NIC drivers are not relevant here - the user is already successfully associated with the wireless access point, meaning the hardware and drivers are functioning correctly.

Disabling the Windows firewall would not resolve a captive portal restriction, which is enforced at the network/gateway level, not the local host.

The wireless frequency (2.4 GHz vs 5 GHz) has no bearing on captive portal authentication or the ability to reach external internet resources.