220-802 · Question #512
220-802 Question #512: Real Exam Question with Answer & Explanation
The correct answer is A: Return to the work van and get tools which contain the correct screwdriver.. Professional technicians are responsible for using proper, calibrated tools to avoid causing additional damage to customer equipment. The fact that screws are already stripped from the customer using an ill-fitting screwdriver reinforces the importance of correct tools. The corre
Question
Options
- AReturn to the work van and get tools which contain the correct screwdriver.
- BInstruct the customer on the importance of using proper tools.
- CReplace the screws with ones that actually fit the customer's screwdriver.
- DUse the screwdriver provided by the customer, being careful not to further strip any of the screws.
Explanation
Professional technicians are responsible for using proper, calibrated tools to avoid causing additional damage to customer equipment. The fact that screws are already stripped from the customer using an ill-fitting screwdriver reinforces the importance of correct tools. The correct next step is to retrieve the proper tools from the van (A) before proceeding. Using the customer's screwdriver (D) risks stripping already-damaged screws further and could cause irreparable damage to the laptop, creating liability. While educating the customer (B) may be appropriate eventually, the immediate action must be to get the right equipment. Replacing screws with ones that fit the wrong screwdriver (C) is improper repair practice and could compromise the laptop's structural integrity.
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