220-802 · Question #493
A user in a large corporation reports that they cannot burn a DVD on their Windows 7 Ultimate laptop; they have never burned a DVD on this laptop before. Which of the following would be the MOST…
The correct answer is D. The user does not have a DVD burner. In a corporate environment, laptops are frequently provisioned without DVD burner hardware, making hardware absence the most probable explanation before software or driver issues are considered.
Question
A user in a large corporation reports that they cannot burn a DVD on their Windows 7 Ultimate laptop; they have never burned a DVD on this laptop before. Which of the following would be the MOST likely to be the reason why?
Options
- AThe drivers for the DVD burner need to be updated.
- BThe user does not have software to burn DVDs.
- CThe software for the DVD needs to be updated.
- DThe user does not have a DVD burner.
How the community answered
(37 responses)- A5% (2)
- C3% (1)
- D92% (34)
Why each option
In a corporate environment, laptops are frequently provisioned without DVD burner hardware, making hardware absence the most probable explanation before software or driver issues are considered.
Driver updates are relevant only if the hardware exists; outdated drivers would not prevent all burning if the device were present.
Windows 7 includes built-in disc-burning capability, so lack of third-party software would not fully explain the inability to burn.
Burning software versions become relevant only after confirming the drive is present and recognized by the OS.
In large corporations, laptops are commonly ordered in standardized configurations that omit optical burners to reduce cost and weight. Because the user has never burned a DVD on this laptop, the absence of the hardware itself is the most likely root cause rather than a software or driver deficiency.
Concept tested: Hardware absence vs. software troubleshooting in corporate laptops
Source: https://support.microsoft.com/en-us/windows/burn-a-cd-or-dvd-from-an-iso-file-70bb0cce-5b60-4f5c-a6f2-dff21d4e1e5e
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