220-802 · Question #482
When disassembling a laptop Mike, a technician, should do which of the following?
The correct answer is C. Refer to the manufacturer's documentation. Laptop disassembly procedures vary significantly by model and manufacturer, making consultation of official documentation the most reliable and safe starting point.
Question
When disassembling a laptop Mike, a technician, should do which of the following?
Options
- ARemove the hard drive and backup all data before disassembly.
- BCarefully place all screws in one container so that they do not get lost.
- CRefer to the manufacturer's documentation.
- DStart from the top of the laptop, carefully disassembling each component.
How the community answered
(34 responses)- A3% (1)
- B6% (2)
- C88% (30)
- D3% (1)
Why each option
Laptop disassembly procedures vary significantly by model and manufacturer, making consultation of official documentation the most reliable and safe starting point.
Backing up data is good practice before any work involving storage, but it is a preparatory step rather than the primary procedural guidance for safe disassembly.
Organizing screws is a helpful habit but is a minor detail; without knowing the correct disassembly order from documentation, screws may be irrelevant if components are damaged first.
Laptops differ widely in screw placement, hidden clips, ribbon cable routing, and component removal order depending on the manufacturer and model. Manufacturer documentation - such as a service manual or hardware maintenance guide - provides the exact disassembly sequence, torque specifications, and warnings specific to that unit, preventing damage to fragile components and avoiding voiding warranties.
There is no universal 'start from the top' rule for laptop disassembly - different manufacturers require different entry points, and following an assumed sequence without documentation can break clips or cables.
Concept tested: Laptop disassembly best practice using manufacturer documentation
Source: https://support.lenovo.com/us/en/solutions/ht505031
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