220-801 · Question #347
A technician is installing a PCIe wireless card on Joe's, a customer, desktop computer. While the technician works, Joe watches and asks questions during the entire process. After the work order is…
The correct answer is A. Follow up with Joe at a later date to verify satisfaction D. Provide proper documentation on the services provided. After completing a work order, a technician should document the services performed and follow up with the customer to confirm satisfaction.
Question
A technician is installing a PCIe wireless card on Joe's, a customer, desktop computer. While the technician works, Joe watches and asks questions during the entire process. After the work order is completed, the technician should do which of the following? (Select TWO).
Options
- AFollow up with Joe at a later date to verify satisfaction
- BRequest that Joe not monitor the work
- CBe culturally sensitive
- DProvide proper documentation on the services provided
- ETake a break so that Joe can go back to work
How the community answered
(27 responses)- A93% (25)
- B4% (1)
- C4% (1)
Why each option
After completing a work order, a technician should document the services performed and follow up with the customer to confirm satisfaction.
Following up with Joe at a later date demonstrates professional customer service by confirming the wireless card is functioning correctly and that Joe is satisfied, reinforcing trust and allowing any post-installation issues to be addressed.
Requesting that a customer not monitor work on their own equipment is disrespectful and inappropriate; customers have the right to observe work being done on their property.
Being culturally sensitive is an important ongoing interpersonal behavior, not a specific post-completion action tied to closing out a work order.
Providing proper documentation creates a formal record of the services performed, parts installed, and work completed, which is essential for accountability, warranty tracking, and future reference.
Taking a break after completing the work without properly closing the work order and communicating with the customer is unprofessional and fails to fulfill job responsibilities.
Concept tested: Work order completion and customer service best practices
Source: https://www.comptia.org/certifications/a
Topics
Community Discussion
No community discussion yet for this question.