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220-702 · Question #152

A customer states that they cannot print from their laser printer. The printer displays a `Paper Jam' error. Upon inspection there is no paper jam. The only indication is a clicking sound when the…

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Question

A customer states that they cannot print from their laser printer. The printer displays a `Paper Jam' error. Upon inspection there is no paper jam. The only indication is a clicking sound when the user tries to print. Which of the following is the MOST likely cause?

Options

  • AFeed roller gear is broken.
  • BFeed rollers are dirty.
  • CFuser has overheated.
  • DToner cartridge needs to be replaced.

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