CompTIA
220-701 · Question #88
A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which…
The correct answer is D. Silence the phone and then listen to the customer. See the full explanation below for the reasoning.
Question
A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?
Options
- AAsk the customer to wait and answer the phone call.
- BTalk on the phone while listening to the customer.
- CHand the phone to a coworker to answer the call.
- DSilence the phone and then listen to the customer.
How the community answered
(27 responses)- A4% (1)
- B11% (3)
- C7% (2)
- D78% (21)
Community Discussion
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