CompTIA
220-701 · Question #78
220-701 Question #78: Real Exam Question with Answer & Explanation
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Question
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?
Options
- ATransfer the customer to another technician, who can allocate more time to the issue.
- BMaintain a positive attitude and offer them the cheapest solution possible to satisfy them.
- CListen to what the customer has to say and calmly recommend the best course of action.
- DUse technical language to demonstrate knowledge and expertise to the customer.
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