CompTIA
220-701 · Question #78
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?
The correct answer is C. Listen to what the customer has to say and calmly recommend the best course of action. See the full explanation below for the reasoning.
Question
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?
Options
- ATransfer the customer to another technician, who can allocate more time to the issue.
- BMaintain a positive attitude and offer them the cheapest solution possible to satisfy them.
- CListen to what the customer has to say and calmly recommend the best course of action.
- DUse technical language to demonstrate knowledge and expertise to the customer.
How the community answered
(52 responses)- A2% (1)
- B6% (3)
- C79% (41)
- D13% (7)
Community Discussion
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