CompTIA
220-701 · Question #376
A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?
The correct answer is D. Ask the user diagnostic questions. See the full explanation below for the reasoning.
Question
A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?
Options
- ARun the hard disk manufacturer's diagnostic program
- BRe-image the drive
- CReplace the hard drive and load Windows
- DAsk the user diagnostic questions
How the community answered
(28 responses)- A7% (2)
- B4% (1)
- C14% (4)
- D75% (21)
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