CompTIA
220-701 · Question #285
A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?
The correct answer is B. Clarify the user's statements. See the full explanation below for the reasoning.
Question
A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?
Options
- AAgree with the user's complaints
- BClarify the user's statements
- CMinimize the user's criticism
- DShadow the other technician on the next repair
How the community answered
(44 responses)- A2% (1)
- B82% (36)
- C11% (5)
- D5% (2)
Community Discussion
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