CompTIA
220-701 · Question #246
220-701 Question #246: Real Exam Question with Answer & Explanation
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Question
Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call?
Options
- ATalk to co-workers while interacting with customers to help diagnose the issues
- BBe culturally sensitive
- CProvide each user with a complete, detailed report of the current outage status
- DListen and do not interrupt a customer and then provide a brief status update
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