CompTIA
220-701 · Question #246
Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of…
The correct answer is D. Listen and do not interrupt a customer and then provide a brief status update. See the full explanation below for the reasoning.
Question
Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call?
Options
- ATalk to co-workers while interacting with customers to help diagnose the issues
- BBe culturally sensitive
- CProvide each user with a complete, detailed report of the current outage status
- DListen and do not interrupt a customer and then provide a brief status update
How the community answered
(45 responses)- A2% (1)
- B7% (3)
- C11% (5)
- D80% (36)
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