CompTIA

220-701 · Question #238

The last step in resolving an end user ticket should be which of the following?

The correct answer is C. Document the solution. See the full explanation below for the reasoning.

Question

The last step in resolving an end user ticket should be which of the following?

Options

ACreate an incident record
BVerify the problem is resolved
CDocument the solution
DNotify the user the problem is resolved

How the community answered

(22 responses)

A
9% (2)
B
5% (1)
C
82% (18)
D
5% (1)

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