CompTIA
220-701 · Question #145
A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation?
The correct answer is B. Do not argue; empathize with the user, and offer to help. See the full explanation below for the reasoning.
Question
A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation?
Options
- AAllow the user to demonstrate expertise.
- BDo not argue; empathize with the user, and offer to help.
- CAsk the user to watch as the technician diagnoses and corrects the
- DDocument each of the steps to replicate at a later time.
How the community answered
(19 responses)- A5% (1)
- B74% (14)
- C5% (1)
- D16% (3)
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