CompTIA
220-301 · Question #654
A client calls complaining that a computer does not boot into Windows. Safe Mode is available and the anti-virus software is up to date. What question should the client be asked now?
The correct answer is D. Have any new hardware or software additions been made? See the full explanation below for the reasoning.
Question
A client calls complaining that a computer does not boot into Windows. Safe Mode is available and the anti-virus software is up to date. What question should the client be asked now?
Options
- AWhat type of Internet connection does the computer have?
- BWhen was the last time a backup was made?
- CWhen was the last time Scandisk was run?
- DHave any new hardware or software additions been made?
How the community answered
(40 responses)- A8% (3)
- B3% (1)
- C13% (5)
- D78% (31)
Community Discussion
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