A client calls and reports there is no sound on a computer. Before arriving in person, what should the technician do?

Question

Options

• Aexplain that computers only make noise when they have an error, so all is well with his computer
• Bconfirm that the computer is powered on and try to play a song; if nothing is heard, explain that the
• Cwalk the client through the device settings and confirm that there is a sound card; confirm that the
• Dask the client to put in a music CD and try to play it; if it does not work, explain a sound card is

• A
  2% (1)
• B
  6% (3)
• C
  83% (40)
• D
  8% (4)

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