CompTIA
220-301 · Question #1653
A customer states that after someone borrowed a computer, a larger than normal black border appeared around the edge of the Windows desktop. What is the FIRST question a technician should ask this…
The correct answer is C. Have you checked the video monitor control settings? See the full explanation below for the reasoning.
Question
A customer states that after someone borrowed a computer, a larger than normal black border appeared around the edge of the Windows desktop. What is the FIRST question a technician should ask this customer?
Options
- AHave you adjusted the contrast?
- BHas the operating system recently been upgraded?
- CHave you checked the video monitor control settings?
- DHave you checked to see if the video cable is loose?
How the community answered
(46 responses)- A4% (2)
- B13% (6)
- C78% (36)
- D4% (2)
Community Discussion
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