CompTIA
220-301 · Question #1612
A customer is complaining that their computer will NOT start up. An error message indicates that it cannot find the boot drive. What is the FIRST question that the technician should ask when…
The correct answer is B. Does the hard drive appear correctly in CMOS? See the full explanation below for the reasoning.
Question
A customer is complaining that their computer will NOT start up. An error message indicates that it cannot find the boot drive. What is the FIRST question that the technician should ask when troubleshooting this problem?
Options
- AIs the keyboard malfunctioning?
- BDoes the hard drive appear correctly in CMOS?
- CIs the network card connection light on?
- DCan the computer boot to a CD?
How the community answered
(30 responses)- A17% (5)
- B70% (21)
- C7% (2)
- D7% (2)
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