220-1102 · Question #803
A technician installs a Bluetooth headset for a user. During testing, the sound is still coming from the speaker on the computer. The technician verifies the headset shows up in Device Manager…
The correct answer is D. Change the headset as the default device in sound settings. When the sound is coming from the computer's speakers rather than the Bluetooth headset, it usually means the headset is not set as the default playback device. Setting the Bluetooth headset as the default in the sound settings directs the audio output to the correct device…
Question
A technician installs a Bluetooth headset for a user. During testing, the sound is still coming from the speaker on the computer. The technician verifies the headset shows up in Device Manager. Which of the following would the technician most likely do to fix this issue?
Options
- AUpdate the drivers for the wireless headset.
- BReplace the battery on the headset, and try again later.
- CVerify that the sound is not muted in the control panel.
- DChange the headset as the default device in sound settings.
How the community answered
(38 responses)- A13% (5)
- B3% (1)
- C5% (2)
- D79% (30)
Explanation
When the sound is coming from the computer's speakers rather than the Bluetooth headset, it usually means the headset is not set as the default playback device. Setting the Bluetooth headset as the default in the sound settings directs the audio output to the correct device. Checking Device Manager shows that the headset is detected, so updating drivers or replacing the battery would be less relevant troubleshooting steps.
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