220-1101 Question #568: Real Exam Question with Answer & Explanation

Question

A technician is replacing the toner cartridge in a laser printer. Which of the following steps should the technician complete first? (Choose two.)

Options

• ACheck the expiration date of the cartridge.
• BEnsure the cartridge is the correct model.
• COpen the toner compartment.
• DRemove the sealing tape.
• ERun the cleaning utility.
• FCalibrate the printer.

Explanation

{"question_number": 9, "question": "A technician is replacing the toner cartridge in a laser printer. Which of the following steps should the technician complete first? (Choose two.)", "correct_answer": "B. Ensure the cartridge is the correct model. C. Open the toner compartment.", "explanation": "Before physically handling the printer, the technician should first verify the replacement cartridge is the correct model for that specific printer (B). Installing an incompatible cartridge can damage the printer or produce poor output. Then, opening the toner compartment (C) is the logical next physical step to access and remove the old cartridge. Checking the expiration date (A) is good practice but secondary to confirming model compatibility. Removing the sealing tape (D) is done after the cartridge is confirmed correct and ready to install - doing this prematurely exposes toner unnecessarily. Running the cleaning utility (E) and calibrating the printer (F) are post-installation steps performed after the new cartridge is installed.", "generated_by": "claude-sonnet", "llm_judge_score": 3}

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