Scenario: A company has hired 100 new call center agents at a remote office that will access XenApp applications. The WAN link completed for several months, so maximum compressions settings have…

Scenario: A company has hired 100 new call center agents at a remote office that will access XenApp applications. The WAN link completed for several months, so maximum compressions settings have been enabled from all call center users. Call center users now report that the user experience is worse. Upon researching the issue, the administrator sees that bandwidth utilization has been reduced to less than 70% on average. What is causing the poor user experience?