Scenario: An administrator recently implemented Citrix XenApp and plans to use the shadowing feature to improve help desk activities. The administrator wants the help desk personnel to be able to…

Scenario: An administrator recently implemented Citrix XenApp and plans to use the shadowing feature to improve help desk activities. The administrator wants the help desk personnel to be able to shadow all users in the company domain and manipulate their sessions remotely. For security and privacy reasons, the administrator needs to ensure that users must accept shadowing before help desk personnel can shadow them. During the Citrix XenApp installation, the administrator allowed shadowing but did NOT configure any settings for remote control or shadow acceptance. The administrator has just created a policy titled "Shadowing." Which three steps must the administrator take to meet the requirements of this scenario? (Choose three.)