Users are reporting that they are NOT able to print both sides of a page in a session with a printer capable of double-side printing. How can a Citrix Administrator resolve this issue?

The correct answer is A. Change the "printer properties retention" policy to save changes to the user profile. See the full explanation below for the reasoning.

Question

Options

AChange the "printer properties retention" policy to save changes to the user profile.
BRestart the Print Spooler service on all XenApp servers.
CInstall the native drivers of the printer on all XenApp servers.
DEnable routing of print jobs to the printer.

How the community answered

(67 responses)

A
85% (57)
B
4% (3)
C
9% (6)
D
1% (1)

Community Discussion

Luis F.May 4, 2026

The correct answer is A. When users lose their duplex printing preference between sessions, it means Citrix is not saving the printer property changes they make, so setting "printer properties retention" to save to the user profile keeps those settings persistent across sessions.

Giovanna H.May 11, 2026

Where does XenApp persist duplex settings between sessions, and why?

Samuel O.May 23, 2026

Saw this exact question on my exam and almost clicked C out of reflex because installing native drivers is the first thing you think of when printing acts weird, but then I remembered that duplex is a user preference, not a driver capability gap, and when those preferences vanish at the end of a session it means the policy is not retaining them to the profile. Option A is your answer, save the printer properties to the user profile and the double-sided setting sticks across sessions.

Carlos M.May 8, 2026

Thought C first, but duplex settings are a retained preference, not a driver issue, so A.

-2

Samuel O.May 10, 2026

Solid catch on the retained preference angle, but worth flagging that a corrupt or missing printer driver can absolutely wipe stored preferences, so ruling out driver involvement entirely is a bit quick.

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