1D0-720 · Question #74
Which factor is crucial for maintaining good customer service in web development?
The correct answer is B. Understanding and meeting client needs. Understanding and meeting client needs (B) is the foundation of good customer service in web development - a product that technically works but fails to solve the client's actual problem is a failed project. Option A is wrong because limiting communication creates misalignment…
Question
Which factor is crucial for maintaining good customer service in web development?
Options
- ALimiting communication with the client.
- BUnderstanding and meeting client needs.
- CFocusing only on technical aspects.
- DPrioritizing development speed over quality.
How the community answered
(38 responses)- B92% (35)
- C3% (1)
- D5% (2)
Explanation
Understanding and meeting client needs (B) is the foundation of good customer service in web development - a product that technically works but fails to solve the client's actual problem is a failed project. Option A is wrong because limiting communication creates misalignment and unmet expectations. Option C is wrong because ignoring the human/business side leads to technically sound but practically useless solutions. Option D is wrong because rushing delivery at the expense of quality erodes trust and generates costly rework.
Memory tip: Think of the acronym NMC - "Needs Must Come first." In any service relationship, the client's needs drive everything else, including what to build, how fast, and how to communicate.
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