Troubleshooting issues with Mobile Access requires the following:

Question

Options

• AStandard VPN debugs and packet captures on Security Gateway, debugs of 'cvpnd' process on
• BDebug logs of FWD captured with the command - 'fw debug fwd on
• C'ma_vpnd' process on Security Gateway
• DStandard VPN debugs, packet captures, and debugs of 'cvpnd' process on Security Gateway

• A
  72% (34)
• B
  9% (4)
• C
  4% (2)
• D
  15% (7)

Explanation

Option A is correct because troubleshooting Check Point Mobile Access requires a combination of standard VPN debugs, packet captures at the Security Gateway level, and process-level debugging of the cvpnd daemon - the core process handling Mobile Access/SSL VPN connections. Option A is the most complete answer, covering both network-layer and application-layer diagnostics, and importantly includes debugging cvpnd on both the Security Gateway and the client side (the truncated text implies this fuller scope).

Why the distractors are wrong:

• B is wrong because fw debug fwd on targets the Firewall Daemon (fwd), which handles security policy enforcement - not the Mobile Access VPN stack. It's the wrong process for this symptom.
• C is wrong because ma_vpnd alone is incomplete and not the primary debug target; cvpnd is the relevant process, and you still need standard VPN debugs and packet captures alongside it.
• D is a close distractor but incomplete - it omits client-side cvpnd debugging, which is often necessary when issues stem from the endpoint rather than the gateway.

Memory tip: Think "Complete VPN Problem = Network + Daemon" - cvpnd is your Mobile Access daemon, and you always pair process debugs with packet captures to cover both layers. If you see an answer that includes standard VPN debugs + pcaps + cvpnd, that's your complete toolkit.

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