156-587 · Question #4
Your users are having trouble opening a Web page and you need to troubleshoot it. You open the Smart Console, and you get the following message when you navigate to the Logs and Monitor "SmartLog is…
The correct answer is A. Run the commands on the SMS: smartlogstart and smartlogstop. The error indicates the SmartLog indexing service on the Security Management Server (SMS) is not running or is stuck. Restarting SmartLog with smartlogstop; smartlogstart on the SMS is the recommended initial action before trying deeper service or CPM restarts.
Question
Your users are having trouble opening a Web page and you need to troubleshoot it. You open the Smart Console, and you get the following message when you navigate to the Logs and Monitor "SmartLog is not active or Failed to parse results from server". What is the first thing you can try to resolve it?
Options
- ARun the commands on the SMS: smartlogstart and smartlogstop
- Bsmartlog debug on and smartlog debug off
- Csmartlog_server restart
- Dcpmstop and cpmstart
How the community answered
(29 responses)- A72% (21)
- B14% (4)
- C10% (3)
- D3% (1)
Explanation
The error indicates the SmartLog indexing service on the Security Management Server (SMS) is not running or is stuck. Restarting SmartLog with smartlogstop; smartlogstart on the SMS is the recommended initial action before trying deeper service or CPM restarts.
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