156-582 · Question #47
You want to work with a license for your gateway in User Center portal, but all options are greyed out. What is the reason?
The correct answer is C. You are not defined as Support Contact. When all licensing options are greyed out in the User Center portal, it typically indicates that the user does not have the necessary permissions to manage licenses. Specifically, the user might not be defined as a Support Contact, which is required to perform licensing…
Question
You want to work with a license for your gateway in User Center portal, but all options are greyed out. What is the reason?
Options
- AYour account has classification permission to Viewer
- BYour account has classification permission to Licenser
- CYou are not defined as Support Contact
- DYour account does not have any rights
How the community answered
(26 responses)- A4% (1)
- B12% (3)
- C81% (21)
- D4% (1)
Explanation
When all licensing options are greyed out in the User Center portal, it typically indicates that the user does not have the necessary permissions to manage licenses. Specifically, the user might not be defined as a Support Contact, which is required to perform licensing actions. Being a Viewer or Licenser does not grant full access to manage licenses, and having no rights would also restrict access, but the most precise reason in this context is the lack of a Support Contact
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