Avaya
132-S-916.2 · Question #73
In a call center, a customer uses simple analog POT phones. Team leaders need a simple way to set and clear their hunt group into Night Service. Only team leaders should be able to make the change…
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Question
In a call center, a customer uses simple analog POT phones. Team leaders need a simple way to set and clear their hunt group into Night Service. Only team leaders should be able to make the change. Which two methods can be used to achieve this? (Choose two.)
Options
- ATell only the team leaders about the default system Short Codes 20N#, 21N#.
- BDelete the system Short Codes 20N#/21N# and re-create them as User Short Codes for the
- CCreate a set of simpler system Short Codes for each hunt group, delete the default
- DDelete the system Short Codes 20N#/21N#, and for each team leader, create a simple pair
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