Which is a main element in the stakeholder engagement practice?

Question

Options

• AChecking the ranked list of strategic changes for impact across the business
• BMatching demand and supply of constrained resources
• CApplying the champion-challenger' model
• DEnsuring that key stakeholders have a clear and shared understanding of the governance process

• A
  2% (1)
• C
  95% (39)
• D
  2% (1)

Explanation

Option C is correct because the champion-challenger model is a recognized technique within the ITIL 4 stakeholder engagement practice. It involves presenting a current best approach (the "champion") alongside a competing alternative (the "challenger"), then using data and stakeholder involvement to determine which performs better - directly engaging stakeholders in evidence-based decision-making.

Option A (ranked list of strategic changes) belongs to portfolio management, which prioritizes and sequences organizational initiatives - not stakeholder engagement.

Option B (matching demand and supply of constrained resources) describes capacity and performance management, focused on resource balancing rather than stakeholder relationships.

Option D (clear understanding of governance) relates to the governance practice or organizational change management, not specifically stakeholder engagement - though communication is a shared concern.

Memory tip: Think of it like a sports contest - the champion defends the current approach while the challenger tries to unseat it. Stakeholder engagement is about getting people invested in the outcome, and a fair champion-challenger showdown does exactly that.

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