Which is a way that portfolio management can help staff in business as usual understand the contribution that change initiatives will make to operational performance?

Question

Options

• ABy explaining when the impacts of change initiatives will be observed and how they will be
• BBy explaining which projects will deliver the change and how they are being monitored
• CBy explaining which programme will deliver the change and how it is being monitored
• DBy explaining who is responsible for realizing benefits and how their performance will be assessed

• A
  7% (4)
• B
  2% (1)
• C
  85% (47)
• D
  5% (3)

Explanation

Option C is correct because portfolio management communicates with BAU staff at the programme level - programmes are the vehicles that deliver strategic change, and portfolio management provides visibility into which programme owns a given change initiative and how its progress is being tracked. This gives BAU staff the context they need to understand what transformation is coming and where it originates within the change landscape.

Why the distractors are wrong:

• A is about the timing and nature of impacts, which belongs to benefits realization or transition management, not a core portfolio management communication function (and the sentence is incomplete, hinting it's a distractor).
• B is temptingly close but wrong at the level of granularity - portfolio management communicates through programmes, not individual projects; projects are a level below what portfolio management surfaces to BAU.
• D concerns accountability for benefit owners and their performance assessment, which is a governance/HR concern rather than helping BAU understand what change will deliver operationally.

Memory tip: Think of the hierarchy - Portfolio → Programmes → Projects. When portfolio management talks to BAU, it speaks in "programme" language, because programmes aggregate projects into coherent, business-meaningful change. If the answer mentions "projects" (B), it's one level too low; if it mentions "benefits owners" (D), it's about accountability, not understanding.

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