101 · Question #700
A BIG-IP Administrator needs to open a case with F5 Support for a specific issue with an existing HA pair of BIG-IP platform. What should be uploaded to iHealth prior to opening the case to expedite p
The correct answer is D. Qkview file. F5's Qkview diagnostic tool collects comprehensive system data and is the required artifact for iHealth upload before opening a support case.
Question
A BIG-IP Administrator needs to open a case with F5 Support for a specific issue with an existing HA pair of BIG-IP platform. What should be uploaded to iHealth prior to opening the case to expedite processing of the support case?
Options
- AUCS file
- BSCF filo
- Ctcpdump file
- DQkview file
How the community answered
(27 responses)- A4% (1)
- B7% (2)
- D89% (24)
Why each option
F5's Qkview diagnostic tool collects comprehensive system data and is the required artifact for iHealth upload before opening a support case.
A UCS (User Configuration Set) file is a configuration backup archive used for restoration, not a diagnostic tool, and is not intended for iHealth upload.
An SCF (Single Configuration File) exports system configuration in a human-readable format for migration or auditing, but does not capture logs or diagnostics needed for iHealth analysis.
A tcpdump packet capture records network traffic for specific protocol-level troubleshooting, but is not the comprehensive diagnostic artifact that iHealth's automated analysis platform requires.
A Qkview file is a diagnostic snapshot generated by F5's qkview utility that captures system configuration, logs, and performance data in a single archive. It is specifically designed for upload to F5 iHealth, where automated analysis identifies known issues and matches them to F5 knowledge articles. F5 Support requires a Qkview to efficiently diagnose HA pair issues and expedite case processing.
Concept tested: F5 Qkview diagnostic upload to iHealth
Source: https://support.f5.com/csp/article/K12878
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