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101 · Question #700

A BIG-IP Administrator needs to open a case with F5 Support for a specific issue with an existing HA pair of BIG-IP platform. What should be uploaded to iHealth prior to opening the case to expedite p

The correct answer is D. Qkview file. F5's Qkview diagnostic tool collects comprehensive system data and is the required artifact for iHealth upload before opening a support case.

Section 2: F5 Solutions and Technology

Question

A BIG-IP Administrator needs to open a case with F5 Support for a specific issue with an existing HA pair of BIG-IP platform. What should be uploaded to iHealth prior to opening the case to expedite processing of the support case?

Options

  • AUCS file
  • BSCF filo
  • Ctcpdump file
  • DQkview file

How the community answered

(27 responses)
  • A
    4% (1)
  • B
    7% (2)
  • D
    89% (24)

Why each option

F5's Qkview diagnostic tool collects comprehensive system data and is the required artifact for iHealth upload before opening a support case.

AUCS file

A UCS (User Configuration Set) file is a configuration backup archive used for restoration, not a diagnostic tool, and is not intended for iHealth upload.

BSCF filo

An SCF (Single Configuration File) exports system configuration in a human-readable format for migration or auditing, but does not capture logs or diagnostics needed for iHealth analysis.

Ctcpdump file

A tcpdump packet capture records network traffic for specific protocol-level troubleshooting, but is not the comprehensive diagnostic artifact that iHealth's automated analysis platform requires.

DQkview fileCorrect

A Qkview file is a diagnostic snapshot generated by F5's qkview utility that captures system configuration, logs, and performance data in a single archive. It is specifically designed for upload to F5 iHealth, where automated analysis identifies known issues and matches them to F5 knowledge articles. F5 Support requires a Qkview to efficiently diagnose HA pair issues and expedite case processing.

Concept tested: F5 Qkview diagnostic upload to iHealth

Source: https://support.f5.com/csp/article/K12878

Topics

#iHealth#qkview#F5 support#diagnostics

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