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101 · Question #637

An administrator encounter an error while working on eBiG.IP device and contacts F5 Support to open a case. While opening the case Support of the administrator that a BIO-IP version update is…

The correct answer is A. End of Software Support. F5's End of Software Support (EoSS) policy is the lifecycle milestone that requires administrators to upgrade their BIG-IP version before F5 Support will open or continue a support case.

Section 2: F5 Solutions and Technology

Question

An administrator encounter an error while working on eBiG.IP device and contacts F5 Support to open a case. While opening the case Support of the administrator that a BIO-IP version update is required. Which F5 Support policy requires the administrator to upgrade the BIG-IP version.

Options

  • AEnd of Software Support
  • BEnd of Support Contact Renewal
  • CEnd of Technical Support
  • DEnd of Return to Manufacturing

How the community answered

(53 responses)
  • A
    92% (49)
  • B
    2% (1)
  • C
    2% (1)
  • D
    4% (2)

Why each option

F5's End of Software Support (EoSS) policy is the lifecycle milestone that requires administrators to upgrade their BIG-IP version before F5 Support will open or continue a support case.

AEnd of Software SupportCorrect

End of Software Support (EoSS) is the F5 policy that defines the date after which a BIG-IP software version no longer receives technical support, hotfixes, or engineering assistance. When a version reaches EoSS, F5 Support requires the customer to upgrade to a currently supported version as a prerequisite for case handling. This policy ensures customers run software that can still receive patches and security fixes.

BEnd of Support Contact Renewal

End of Support Contact Renewal is not a defined F5 support lifecycle policy milestone related to software version upgrade requirements.

CEnd of Technical Support

End of Technical Support is not a standard F5 BIG-IP lifecycle policy term used to mandate software version upgrades.

DEnd of Return to Manufacturing

End of Return to Manufacturing is not a recognized F5 support policy applicable to software version support requirements.

Concept tested: F5 BIG-IP End of Software Support lifecycle policy

Source: https://my.f5.com/manage/s/article/K5903

Topics

#F5 support policy#end of software support#BIG-IP lifecycle#support lifecycle

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