101 · Question #637
An administrator encounter an error while working on eBiG.IP device and contacts F5 Support to open a case. While opening the case Support of the administrator that a BIO-IP version update is…
The correct answer is A. End of Software Support. F5's End of Software Support (EoSS) policy is the lifecycle milestone that requires administrators to upgrade their BIG-IP version before F5 Support will open or continue a support case.
Question
An administrator encounter an error while working on eBiG.IP device and contacts F5 Support to open a case. While opening the case Support of the administrator that a BIO-IP version update is required. Which F5 Support policy requires the administrator to upgrade the BIG-IP version.
Options
- AEnd of Software Support
- BEnd of Support Contact Renewal
- CEnd of Technical Support
- DEnd of Return to Manufacturing
How the community answered
(53 responses)- A92% (49)
- B2% (1)
- C2% (1)
- D4% (2)
Why each option
F5's End of Software Support (EoSS) policy is the lifecycle milestone that requires administrators to upgrade their BIG-IP version before F5 Support will open or continue a support case.
End of Software Support (EoSS) is the F5 policy that defines the date after which a BIG-IP software version no longer receives technical support, hotfixes, or engineering assistance. When a version reaches EoSS, F5 Support requires the customer to upgrade to a currently supported version as a prerequisite for case handling. This policy ensures customers run software that can still receive patches and security fixes.
End of Support Contact Renewal is not a defined F5 support lifecycle policy milestone related to software version upgrade requirements.
End of Technical Support is not a standard F5 BIG-IP lifecycle policy term used to mandate software version upgrades.
End of Return to Manufacturing is not a recognized F5 support policy applicable to software version support requirements.
Concept tested: F5 BIG-IP End of Software Support lifecycle policy
Source: https://my.f5.com/manage/s/article/K5903
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