An administrator encounter an error while working on eBiG.IP device and contacts F5 Support to open a case. While opening the case Support of the administrator that a BIO-IP version update is required

End of Software Support (EoSS) is the F5 policy that defines the date after which a BIG-IP software version no longer receives technical support, hotfixes, or engineering assistance. When a version reaches EoSS, F5 Support requires the customer to upgrade to a currently supported version as a prerequisite for case handling. This policy ensures customers run software that can still receive patches and security fixes.

End of Support Contact Renewal is not a defined F5 support lifecycle policy milestone related to software version upgrade requirements.

End of Technical Support is not a standard F5 BIG-IP lifecycle policy term used to mandate software version upgrades.

End of Return to Manufacturing is not a recognized F5 support policy applicable to software version support requirements.