101 · Question #434
To share device information with F5 technical support, a customer must either verbally share the information over the phone or copy and send the information in an Email.
The correct answer is B. False. F5 provides multiple electronic methods for sharing device diagnostics with technical support, including the qkview utility and the iHealth diagnostic portal, so phone and email are not the only options.
Question
To share device information with F5 technical support, a customer must either verbally share the information over the phone or copy and send the information in an Email.
Options
- ATrue
- BFalse
How the community answered
(17 responses)- A12% (2)
- B88% (15)
Why each option
F5 provides multiple electronic methods for sharing device diagnostics with technical support, including the qkview utility and the iHealth diagnostic portal, so phone and email are not the only options.
Selecting true ignores F5's qkview and iHealth tools, which are the standard and recommended mechanisms for securely sharing device diagnostics and have been available for many years.
The statement is false because F5 customers can generate a diagnostic snapshot using the qkview tool and upload it directly to the iHealth portal at ihealth.f5.com, which gives F5 support engineers immediate electronic access to device information without requiring a phone call or email.
Concept tested: F5 iHealth portal and qkview diagnostic file sharing
Source: https://support.f5.com/csp/article/K12878
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