A Riverbed support case requires system dumps and\or TCP dumps to be generated and uploaded to the Riverbed support site. What is required in order to do this from the SteelCentral Controller for…

The correct answer is A. RiOS version 8.5 and above. How to upload a system dump (sysdump) and other files to Riverbed Support. Starting in RiOS 8.5.0, you may upload sysdump and tcpdump files directly from their respective pages in the Steelhead web interface. After creating the file, simply expand the filename entry and enter…

Service-Related Knowledge

Question

A Riverbed support case requires system dumps and\or TCP dumps to be generated and uploaded to the Riverbed support site. What is required in order to do this from the SteelCentral Controller for SteelHead (SCC)?

Options

ARiOS version 8.5 and above
BAn established management connection to the relevant SteelHead
CA valid support case number
DA valid support contract
EAll of the above

How the community answered

(68 responses)

A
82% (56)
B
1% (1)
C
6% (4)
D
9% (6)
E
1% (1)

Explanation

How to upload a system dump (sysdump) and other files to Riverbed Support. Starting in RiOS 8.5.0, you may upload sysdump and tcpdump files directly from their respective pages in the Steelhead web interface. After creating the file, simply expand the filename entry and enter the Support case number. The Steelhead will connect using the FTP protocol to ftp.riverbed.com and upload a copy renamed to include the case number.

Topics

#SteelHead#SCC#system dumps#support case

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