Cisco
100-890 · Question #18
While replacing a Cisco IP phone, the technician notices that the phone is not functional The phone is receiving power from a Cisco Catalyst PoE switch, and the phone backup software image is loaded…
The correct answer is C. perform the factory reset on the IP phone. See the full explanation below for the reasoning.
Question
While replacing a Cisco IP phone, the technician notices that the phone is not functional The phone is receiving power from a Cisco Catalyst PoE switch, and the phone backup software image is loaded but the phone still fails to complete the bootup To recover the phone what is the next approach?
Options
- Averify the IP phone settings on the Cisco Unified CM
- Bcontact a Cisco TAC engineer
- Cperform the factory reset on the IP phone
- Dconnect the IP phone to a different VLAN on another Cisco Catalyst switch
How the community answered
(19 responses)- A16% (3)
- B5% (1)
- C74% (14)
- D5% (1)
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