A customer support representative receives an email from a client that contains their full name, address, and credit card details and a request to update their billing information. Which action…

The correct answer is D. Store the data in encrypted storage. Payment card data and other sensitive personal information must be protected according to security policies and compliance requirements (e.g., PCI DSS). Storing the data in approved encrypted storage ensures it remains secure and accessible only by authorized personnel.

Basic Security Concepts

Question

A customer support representative receives an email from a client that contains their full name, address, and credit card details and a request to update their billing information. Which action should the representative take?

Options

AReply to the user and tell them to call the accounting department.
BStore the data on a personal device.
COpenly share the information with the accounting department.
DStore the data in encrypted storage.

How the community answered

(55 responses)

A
13% (7)
B
2% (1)
C
5% (3)
D
80% (44)

Explanation

Payment card data and other sensitive personal information must be protected according to security policies and compliance requirements (e.g., PCI DSS). Storing the data in approved encrypted storage ensures it remains secure and accessible only by authorized personnel.

Topics

#PII#data handling#encrypted storage#data security

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