The Incident Management solution uses which application as its central starting point?

Contacts is a supporting reference application that stores personnel information and is not the central hub of the Incident Management solution.

The Incidents application is the central starting point of the Incident Management solution because it is where incident records are created, tracked, and managed throughout their lifecycle. All other supporting applications and workflows - such as contacts, response procedures, and investigations - connect back to the Incidents application as the core data source.

Investigations is a supplementary application used for deeper analysis after an incident is logged, not the central starting point of the solution.

Response Procedures is a reference application providing procedural guidance that supports incident response but does not serve as the solution's starting point.