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050-80-CASECURID01 · Question #38

If multiple users request On-demand Tokencodes but are not receiving them, what would be an appropriate action to take?

The correct answer is B. Verify that SMS or SMTP services are configured correctly. See the full explanation below for the reasoning.

Question

If multiple users request On-demand Tokencodes but are not receiving them, what would be an appropriate action to take?

Options

  • AVerify that the users are not in New PIN mode.
  • BVerify that SMS or SMTP services are configured correctly.
  • CEnsure that the token codes assigned to the users have not expired.
  • DVerify that the user's receiving device is set to the same time zone as the Authentication

How the community answered

(27 responses)
  • A
    15% (4)
  • B
    74% (20)
  • C
    7% (2)
  • D
    4% (1)

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