Avaya
3303 · Question #25
3303 Question #25: Real Exam Question with Answer & Explanation
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Question
A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue. Which APC feature should be used?
Options
- Aunit work list
- Brecord selection criteria
- Cvirtual campaign
- Drecord specific messaging
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